“Confessions of a Call Centre Worker” by Izabelle Winter

Confessions of a Call Centre Worker cover

Confessions of a Call Centre Worker

by Izabelle Winter

Genre: Memoirs/Entertainment & Humor

99¢ at time of posting! Kindle Countdown!

Have you ever wondered what it’s like to work in a call centre?

Imagine speaking to members of the public fifty or more times every day, always having to be courteous and professional no matter what they say to you.

Could you keep your cool while talking to all levels of stupid?

Would you be able to wear a headset all day without wanting to throw it out of the window?

All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it’s the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call.

Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine?

Imagine not being allowed to hang up on someone who is screaming abuse down the line at you.

Welcome to the Call Centre!

Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return.

On her way out of the door for the final time she vowed she would write a book about life in a call centre.

Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas?

Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

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“Rabbit: A Memoir” by Patricia Williams

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Rabbit: A Memoir

by Patricia Williams

Genre: Biographies/Humor

9.99 at time of posting!

Nominated for the NAACP Image Award for Outstanding Literary Work

“An absolute must-read” – Shondaland

“[Rabbit] tells how it went down with brutal honesty and outrageous humor” – New York Times

They called her Rabbit.

Patricia Williams (aka Ms. Pat) was born and raised in Atlanta at the height of the crack epidemic. One of five children, Pat watched as her mother struggled to get by on charity, cons, and petty crimes. At age seven, Pat was taught to roll drunks for money. At twelve, she was targeted for sex by a man eight years her senior. By thirteen, she was pregnant. By fifteen, Pat was a mother of two.

Alone at sixteen, Pat was determined to make a better life for her children. But with no job skills and an eighth-grade education, her options were limited. She learned quickly that hustling and humor were the only tools she had to survive. Rabbit is an unflinching memoir of cinematic scope and unexpected humor. With wisdom and humor, Pat gives us a rare glimpse of what it’s really like to be a black mom in America.

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“My Mother, A Serial Killer” by Hazel Baron

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My Mother, A Serial Killer

by Hazel Baron, Jennifer Fife-Yeomans (Contributor)

Genre: Memoirs/True Crime/Serial Killers

1.99 at time of posting!

A gripping and shocking story of a serial killer mother, and the brave daughter who brought her to justice. Dulcie Bodsworth was the unlikeliest serial killer. She was loved everywhere she went, and the townsfolk of Wilcannia, which she called home in the late 1950s, thought of her as kind

and caring. The officers at the local police station found Dulcie witty and charming, and looked forward to the scones and cakes she generously baked and delivered for their morning tea.

That was one side of her. Only her daughter Hazel saw the real Dulcie. And what she saw terrified her.

Dulcie was in fact a cold, calculating killer who, by 1958, had put three men in their graves – one of them the father of her four children, Ted Baron – in one of the most infamous periods of the state’s history. She would have got away with it all had it not been for Hazel.

Written by award-winning journalist Janet Fife-Yeomans together with Hazel Baron, My Mother, A Serial Killer is both an evocative insight into the harshness of life on the fringes of Australian society in the 1950s, and a chilling story of a murderous mother and the courageous daughter who testified against her and put her in jail.

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“In Such Good Company: Eleven Years of Laughter, Mayhem, and Fun in the Sandbox” by Carol Burnett

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In Such Good Company: Eleven Years of Laughter, Mayhem, and Fun in the Sandbox

by Carol Burnett

Genre: Biographies/Memoirs/Comedians/Television

1.99 at time of posting!

In this New York Times bestseller, comedy legend Carol Burnett tells the hilarious behind-the-scenes story of her iconic weekly variety series, The Carol Burnett Show.

In In Such Good Company, Carol Burnett pulls back the curtain on the twenty-five-time Emmy-Award winning show that made television history, and she reminisces about the outrageously funny and tender moments that made working on the series as much fun as watching it.

Carol delves into little-known stories of the guests, sketches and improvisations that made The Carol Burnett Show legendary, as well as some favorite tales too good not to relive again. While writing this book, Carol rewatched all 276 episodes and screen-grabbed her favorite video stills from the archives to illustrate the chemistry of the actors and the improvisational magic that made the show so successful.

Putting the spotlight on everyone from her costars to the impressive list of guest stars, Carol crafts a lively portrait of the talent and creativity that went into every episode. With characteristic wit and incomparable comic timing, she details hiring Harvey Korman, Vicki Lawrence, Lyle Waggoner, and Tim Conway; shares anecdotes about guest stars and close friends, including Lucille Ball, Roddy Mcdowell, Jim Nabors, Bernadette Peters, Betty Grable, Steve Lawrence, Eydie Gorme, Gloria Swanson, Rita Hayworth, and Betty White; and gives her take on her favorite sketches and the unpredictable moments that took both the cast and viewers by surprise.

This book is Carol’s love letter to a golden era in television history through the lens of her brilliant show. Get the best seat in the house for “eleven years of laughter, mayhem, and fun in the sandbox.”

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“When I was Puerto Rican: A Memoir (A Merloyd Lawrence Book)” by Esmeralda Santiago

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When I was Puerto Rican: A Memoir (A Merloyd Lawrence Book)

by Esmeralda Santiago

Genre: Biographies & Memoirs/Hispanic & Latino

9.99 at time of posting!

One of “The Best Memoirs of a Generation” (Oprah’s Book Club): a young woman’s journey from the mango groves and barrios of Puerto Rico to Brooklyn, and eventually on to Harvard

In a childhood full of tropical beauty and domestic strife, poverty and tenderness, Esmeralda Santiago learned the proper way to eat a guava, the sound of tree frogs, the taste of morcilla, and the formula for ushering a dead baby’s soul to heaven. But when her mother, Mami, a force of nature, takes off to New York with her seven, soon to be eleven children, Esmeralda, the oldest, must learn new rules, a new language, and eventually a new identity. In the first of her three acclaimed memoirs, Esmeralda brilliantly recreates her tremendous journey from the idyllic landscape and tumultuous family life of her earliest years, to translating for her mother at the welfare office, and to high honors at Harvard.

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“Red Scarf Girl: A Memoir of the Cultural Revolution” by Ji-Ji Jiang

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Red Scarf Girl: A Memoir of the Cultural Revolution

by Ji-Ji Jiang

Genre: Memoirs/Middle Grades/Geography & Culture/History/Asia

1.99 at time of posting!

Publishers Weekly Best Book * ALA Best Book for Young Adults * ALA Notable Children’s Book * ALA Booklist Editors’ Choice

Moving, honest, and deeply personal, Red Scarf Girl is the incredible true story of one girl’s courage and determination during one of the most terrifying eras of the twentieth century.

It’s 1966, and twelve-year-old Ji-li Jiang has everything a girl could want: brains, popularity, and a bright future in Communist China. But it’s also the year that China’s leader, Mao Ze-dong, launches the Cultural Revolution—and Ji-li’s world begins to fall apart. Over the next few years, people who were once her friends and neighbors turn on her and her family, forcing them to live in constant terror of arrest. And when Ji-li’s father is finally imprisoned, she faces the most difficult dilemma of her life.

Written in an accessible and engaging style, this page-turning autobiography will appeal to readers of all ages, and it includes a detailed glossary and a pronunciation guide.

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“NAKED: Stripped by a Man and Hurricane Katrina” by Julie Freed

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NAKED: Stripped by a Man and Hurricane Katrina

by Julie Freed

Genre: Memoirs/Nonfiction/Motherhood/Divorce

99¢ at time of posting! Limited Time Only!

13 years ago a Mississippi house and marriage violently disintegrated.  Abandoned by her husband and left alone to raise an infant in the aftermath of Hurricane Katrina, Julie is surrounded by the rubble of her life – stripped bare by love and loss.  What happens when one woman loses everything?
 
Naked is a true story about choices, divorce, addictions, a mother’s dream, and a baby girl named Genoa. Julie shares a remarkable story with humor and tenderness.  A story of suffering and empowerment – experience the vulnerability, intimate reflections, and ultimately the freedom as Julie’s journey unfolds.

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